Privacy Policy and Terms of Service

Riverview Acupuncture and Wellness Center, LLC

Privacy Policy and Terms of Service

Effective Date: January 1, 2019
Last Updated: September 30, 2025

1. Introduction

Riverview Acupuncture and Wellness Center (“we,” “our,” or “us”) is committed to protecting your privacy and providing transparent, respectful service. This combined Privacy Policy and Terms of Service explains how we collect, use, and safeguard your information, and outlines the terms that govern your use of our services and website.

2. Information We Collect

• Personal Information: Name, address, phone number, email, date of birth, emergency contact
• Health Information: Medical history, treatment records, insurance details (protected under HIPAA)
• Payment Information: Credit card details, billing address, transaction history
• Digital Information: IP address, browser type, device information, website usage data

3. How We Use Your Information

• Provide acupuncture and wellness services
• Schedule appointments and manage patient records
• Process payments and insurance claims
• Communicate about your care and clinic updates
• Improve services and website functionality
• Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

• Authorized clinic staff and practitioners
• Insurance providers and billing processors
• HIPAA-compliant third-party service providers
• Legal authorities when required by law

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including encrypted storage, secure access controls, and regular system audits.

6. Your Rights

• Access and request a copy of your health records
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your data
• File a complaint with the U.S. Department of Health and Human Services

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance user experience. You can adjust your browser settings to refuse cookies or receive alerts when cookies are sent.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. SMS/Text Messaging & Email Communications

By providing your mobile number and/or email address and opting in, you consent to receive communications from us, including:

• Appointment confirmations and reminders
• Wellness tips, educational content, and clinic updates
• Responses to inquiries or follow-up care instructions
• Occasional promotional offers or seasonal announcements

Message frequency may vary. Standard message and data rates may apply.

You may opt out of:

• SMS by replying STOP to any message. To re-subscribe, reply START.
• Email by clicking the unsubscribe link or contacting us directly.

For assistance, reply HELP or contact us at (813) 671-6406 or Riverviewacupuncture@gmail.com. We do not share your contact information with third parties for marketing purposes. All communications comply with HIPAA and applicable privacy laws.

10. Appointment Policies

Appointments must be canceled or rescheduled at least 24 hours in advance. Missed appointments without notice may result in a no-show fee. Repeated no-shows may affect future scheduling privileges.

11. Payment Terms

Payment is due at the time of service unless prior arrangements are made. We accept cash, credit/debit cards, and approved insurance plans. Outstanding balances must be resolved before future appointments.

12. Refunds and Gift Certificates

Refunds and gift certificate usage are governed by our Refund and Gift Certificate Policy. Please review this policy for eligibility, expiration, and redemption terms.

13. Use of Services

Our services are intended to support wellness and healing. We reserve the right to refuse service to anyone engaging in disruptive, disrespectful, or unsafe behavior. All care is provided in accordance with professional standards and applicable laws.

14. Intellectual Property

All content on our website, educational materials, and clinic communications are the property of Riverview Acupuncture and Wellness Center and may not be reproduced without written permission.

15. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or website. All care is provided in good faith and in accordance with applicable standards.

16. Governing Law

These terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the appropriate courts located in Hillsborough County, Florida.

17. Changes to This Policy

We may update this document from time to time. Changes will be posted on our website with the updated effective date.

18. Contact Us