Riverview Acupuncture and Wellness Center, LLC
Privacy Policy and Terms of Service
Effective Date: January 1, 2019
Last Updated: September 30, 2025
1. Introduction
Riverview Acupuncture and Wellness Center, LLC (“we,” “our,” or “us”) is committed to protecting your privacy and providing transparent, respectful service. This combined Privacy Policy and Terms of Service explains how we collect, use, and safeguard your information, and outlines the terms that govern your use of our services and website.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email, date of birth, emergency contact
- Health Information: Medical history, treatment records, insurance details (protected under HIPAA)
- Payment Information: Credit card details, billing address, transaction history
- Digital Information: IP address, browser type, device information, website usage data
3. How We Use Your Information
We use your information to:
- Provide acupuncture and wellness services
- Schedule appointments and manage patient records
- Process payments and insurance claims
- Communicate about your care and clinic updates
- Improve services and website functionality
- Comply with legal and regulatory obligations
4. Sharing Your Information
We do not sell or rent your personal information. We may share your data only with:
- Authorized clinic staff and practitioners
- Insurance providers and billing processors
- HIPAA-compliant third-party service providers
- Legal authorities when required by law
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including encrypted storage, secure access controls, and regular system audits.
6. Your Rights
You have the right to:
- Access and request a copy of your health records
- Request corrections to inaccurate information
- Withdraw consent for certain uses of your data
- File a complaint with the U.S. Department of Health and Human Services
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to enhance user experience. You can adjust your browser settings to refuse cookies or receive alerts when cookies are sent.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Consent for Communications via SMS, Email, and Voice Calls
| Consent to Receive External Communications from Riverview Acupuncture, LLC | ||
|---|---|---|
|
Preferred way of communication. |
Phone: | By checking this box, I consent to receive Voice calls. To opt out of voice call reminders or promotional calls, contact us at (813) 671-6406 or email admin@riverviewacupuncture.com to request removal from the call list. |
| E-mail: | By checking this box, I consent to receive emails. To unsubscribe from email messages, click the unsubscribe link provided in any email or contact us at admin@riverviewacupuncture.com. | |
| Text msg: | By checking this Box, I consent to receive SMS (text) messages for appointment reminders, health updates, and promotional offers. Standard message and data rates may apply. To discontinue SMS communications, reply STOP to any received message. To re-subscribe, reply START. For assistance, reply HELP or contact us directly. | |
| For further support, I may contact the clinic at (813) 671-6406 or admin@riverviewacupuncture.com. | ||
10. Appointment Policies
Appointments must be canceled or rescheduled at least 24 hours in advance. Missed appointments without notice may result in a no-show fee. Repeated no-shows may affect future scheduling privileges.
11. Payment Terms
Payment is due at the time of service unless prior arrangements are made. We accept cash, credit/debit cards, and approved insurance plans. Outstanding balances must be resolved before future appointments.
12. Refunds and Gift Certificates
Refunds and gift certificate usage are governed by our Refund and Gift Certificate Policy. Please review this policy for eligibility, expiration, and redemption terms.
13. Use of Services
Our services are intended to support wellness and healing. We reserve the right to refuse service to anyone engaging in disruptive, disrespectful, or unsafe behavior. All care is provided in accordance with professional standards and applicable laws.
14. Intellectual Property
All content on our website, educational materials and clinic communications are the property of Riverview Acupuncture and Wellness Center and may not be reproduced without written permission.
15. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damage arising from the use of our services or website. All care is provided in good faith and in accordance with applicable standards.
16. Governing Law
These terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the appropriate courts located in Hillsborough County, Florida.
17. Changes to This Policy
We may update this document from time to time. Changes will be posted on our website with the updated effective date.
18. Contact Us
If you have questions or concerns, please contact:
Riverview Acupuncture and Wellness Center
10019 Park Place Avenue, Riverview, FL 33579
(813) 671-6406
admin@riverviewacupuncture.com